Refund policy

Return & Refund Policy

At Online Chics, customer satisfaction and product hygiene are very important to us. Since the pandemic, we have maintained strict hygiene and safety standards for all sunglasses, jewelry, accessories, and other personal-use items.

For this reason, all sales are final and we do not accept returns or exchanges, except when an item arrives damaged, defective, or incorrect.

No Returns or Exchanges

Due to hygiene and safety reasons, sunglasses and accessories cannot be returned, exchanged, or restocked after delivery.

This policy applies even if the item has only been tried on, handled, or the customer changes their mind regarding the color, fit, style, shine, or appearance.

We strongly recommend reviewing all product photos, descriptions, measurements, colors, and specifications carefully before placing an order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at info@onlinechics.com.

Please include:

• Your order number
• Clear photos of the item
• Photos of the packaging
• A brief description of the issue

Once the issue has been reviewed and verified, we may provide a replacement or refund depending on the circumstances.

Final Sale

By completing a purchase on Online Chics, you acknowledge and agree that all sales are final, except for damaged, defective, or incorrect items, or where otherwise required by applicable law.

Questions?

If you have any questions before placing your order, please contact us at info@onlinechics.com. We are happy to assist you with product details before purchase.